1. Introduction
This Privacy Policy describes how M GRACE COUNSELING, LLC, located at 908 Turgotine Ln, Wilmington, NC 28412, United States (developed and maintained by M Grace Co), collects, uses, protects, and discloses information about visitors to this website (www.mgracec.shop) and clients of our social services.
We handle sensitive matters — family situations, health-adjacent concerns, crisis circumstances. We treat the information you share with the same confidentiality we apply inside our circles, subject only to the limits described in this policy and required by law.
2. Who We Are
M Grace Counseling, LLC is a provider of individual and family social services — including non-clinical counseling and support groups, child and youth services, elder and disability services, addiction and recovery support, crisis lines, family mediation, and community referral — operating from Wilmington, North Carolina.
We are not a medical provider. Our counseling services are social-service counseling delivered outside the offices of psychiatrists, psychoanalysts, or psychotherapists, and our home and day care services are non-medical. Health information shared with us is still treated as highly sensitive, but it is not subject to HIPAA or equivalent medical records rules in the same way a clinical provider's records would be.
3. Information We Collect
Information you give us directly
- Contact details — name, email address, and telephone number when you email us, call us, or submit a form.
- Service requests — the contents of messages you send us, including descriptions of your situation, which circle you're interested in, and preferred contact method.
- Intake information — information you share during intake conversations or group participation, if you become a client.
- Correspondence — records of emails, calls, and conversations between you and our staff.
Information collected automatically
- Server logs — our hosting provider may record technical data such as IP address, browser type, referring page, and access times as part of normal site operation.
- No tracking analytics — this website does not use advertising trackers, behavioral profiling, or third-party analytics cookies.
Information from third parties
Where you are referred to us by another agency, court, or program (for example, parole or probation services), we may receive information from the referring party. We treat such information with the same confidentiality as information you give us directly.
4. How We Use Information
- To respond to your inquiries and provide the services you request
- To match you with the appropriate service circle, program, or external referral
- To coordinate care and services with agencies you authorize
- To comply with legal obligations, including mandated reporting duties (see Section 5)
- To maintain internal records necessary for service delivery and accountability
- To improve our programs in aggregate, non-identifying ways
We do not sell, rent, or trade personal information for marketing purposes.
5. Confidentiality & Its Limits
Our guiding rule is that what's shared with us stays with us. Client information, group disclosures, and case records are restricted to staff who need them to serve you.
There are narrow, important exceptions where we may be legally required or ethically obligated to disclose information without consent:
- Danger to self or others — where we believe someone is at risk of imminent serious harm;
- Child or vulnerable adult abuse — we are mandated reporters under North Carolina law for suspected abuse, neglect, or exploitation of children and disabled or elder adults;
- Court order or subpoena — where compelled by a valid legal process;
- Your written consent — for example, authorizing us to share information with a court, attorney, parole or probation authority, or other agency.
Where possible, we will tell you before making a disclosure within these exceptions.
6. Information Sharing
We share personal information only in the following circumstances:
- Referrals you request — connecting you to another provider or program requires sharing identifying information with that provider, and we will confirm consent before doing so;
- Service providers — hosting, email, and similar infrastructure providers that process data on our behalf under confidentiality obligations;
- Legal compliance — disclosures required by law, court order, or regulatory authority;
- Safety — as described in Section 5.
7. Data Retention
We retain personal information for as long as needed to provide our services, to satisfy legal and record-keeping obligations, and to resolve disputes. Client case records are retained in accordance with applicable North Carolina requirements and our internal retention schedule, after which they are securely destroyed. Website correspondence that does not lead to a client relationship is deleted within twelve months.
8. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information — access controls, locked physical records, and limited staff access on a need-to-know basis. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security, and we encourage you not to include highly sensitive details in unsolicited email.
9. Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information no longer needed, subject to legal retention duties;
- Withdraw consent to share information with a third party;
- Ask questions or raise concerns about how your information is handled.
Submit requests to t.yamamoto@mgracec.shop or by mail to the address below. We respond within a reasonable time.
10. Children's Privacy
Some of our services are for children and youth — but those services are arranged through parents, guardians, or authorized agencies, not through this website. We do not knowingly collect personal information through this website from children under 13. If you believe a child has submitted personal information to us online, contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are posted on this page with an updated effective date. Material changes affecting how we handle client information will be communicated to active clients directly.
12. Contact Us
M GRACE COUNSELING, LLC
908 Turgotine Ln, Wilmington, NC 28412, United States
Email: t.yamamoto@mgracec.shop
Phone: +1 (667) 430-4728
Website: www.mgracec.shop